Privacy Policy

Privacy Policy

Privacy Policy for Symbient Electricals
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through our websites or directly from you. In this privacy policy, “we”, “our”, and “us” refer to Symbient Electricals Group.
We respect your rights to privacy under the Australian Privacy Act 1988 (Cth). We comply with all privacy laws concerning collecting, managing, and disclosing your personal information.
Your provision of personal information to us indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide us personal information, you do not have to do so. However, it may affect your use of our Websites or any products and services offered.

1. Personal Information

“personal information” generally means any opinion or information that identifies or can be used to identify you personally. This may include your name, telephone number, email address, and profession or occupation. If the information we collect personally identifies you or you are reasonably identifiable, it will be considered personal information.

2. Type of Personal Information Collected

The type of personal information we collect may be included on our Websites. This may include:
  • Name
  • Mailing or street address
  • Email address
  • Telephone number
  • Your employer or business details
  • Bank account and/or credit card details and other payment method details
  • Details of the services you have acquired from us or which you have enquired about, together with any additional information necessary to deliver those services and to respond to your inquiries
  • Information you provide to us during telephone calls, in-person visits, or in emails to our representatives from time to time
  • Any information that you provide to us directly through our Site, Customer Care team, or our Customer Experience Surveys
  • If you apply for employment with us, details regarding your employment history, educational qualifications, and similar information
We may also collect some information that is not personal because it does not identify you or anyone else. For example, we may collect anonymous survey answers or aggregated information about how users use our Websites.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

3. Collection of Personal Information

We collect and use personal information to contact and communicate with you for internal record-keeping and marketing.
When collecting personal information from you, we may collect it in different ways, including:
  • When you visit our Website
  • When you inquire about our services using our Website or over the phone
  • Through your access and use of social media, our Website, including information collected using cookies and similar technologies (including third-party cookies such as Google Analytics), both directly and indirectly
  • During conversations between you and our representatives
  • When you ask to be placed on one of our mailing lists
  • When you apply for a job with us
  • When you enter promotions or competitions conducted by us, interact with our advertisements, or participate in a survey or other market research activities
  • When you contact us with a complaint about our services
  • When you become a customer or a debtor of ours
We may also collect personal information from third parties, including:
  • From third-party companies such as credit reporting agencies, law enforcement agencies, and other government entities
  • From employment recruitment agencies
  • From our franchisees and related bodies, corporate
When you use our Websites, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the Websites are used. In some cases, we may also collect your personal information through cookies. When you access our Website by typing the address in your browser or by clicking on our advertisement on a third-party website, we or a third party on our behalf may send a “cookie” (a small summary file containing a unique ID number) to your computer. This enables us to recognize your computer and greet you each time you visit our websites without bothering you with a request to register or log in. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, determine which areas of our Website have been visited, and measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so your computer does not accept them.
We may log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the Websites, track users’ movements, and gather broad demographic information.
We may also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our websites and your interaction with our mobile app or communications, including advertising and emails. If you object to web beacons, we recommend following the instructions for deleting existing cookies and turning off future cookies.

4. What Happens if You Choose Not to Provide Your Personal Information?

If you choose not to provide us with your personal information, we may not be able to:
  • Provide services you may require
  • Process any promotions or benefits
  • Some functions on our Website may be restricted or not operational
  • Tailor the content of our Website to your preferences, and your experience of our Website may not be as useful or enjoyable

5. Use of Personal Information

We collect your personal information to understand your needs and provide the most appropriate services and high-quality customer service. We also collect, hold, use, and disclose your personal information for the following primary purposes:
  • Delivering services to you
  • Facilitating payments for our services
  • To answer inquiries and provide information or advice about existing and new services
  • To assess the performance of our Website and to improve the operation of our Website
  • To assess our customer service and to improve our customer service to you
  • To conduct business processing functions, including providing personal information to our related corporate bodies, suppliers, contractors, service providers, or other third parties
  • For our administrative, marketing (including direct marketing and marketing research), other communications, planning, service development, support, quality control, human resources, educational, data analytics, and research purposes, and for our franchisees, related bodies, corporate, contractors, or service providers
  • To update our records and keep your contact details up to date
  • To process and respond to any complaint or inquiry made by you
  • To comply with any law, rule, regulation, lawful and binding determination, decision, or direction of a regulator or in cooperation with any governmental authority of any country
If you provide personal information about a third-party individual to us, you must ensure that the third-party individual is aware of this Privacy Policy, understands it, and agrees to accept it. If you provide personal information about a third-party individual and that individual cannot understand and agree to these terms (for example, a minor), we require a parent or guardian to acknowledge and agree to this paragraph.
We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law. Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy and permitted by law.

6. Disclosure of Personal Information

We may disclose personal information to the following for purposes including providing our services to you and as required by law:
  • Our employees, franchisees, and related bodies corporate, contractors, or service providers to operate our Websites, our business, fulfilling requests by you, and otherwise provide services to you, including, without limitation, suppliers and manufacturers, web and cloud hosting providers, cyber-security service providers, order fulfilment and shipping providers, customer service desk, IT systems administrators, mailing houses, couriers, payment processors, support providers, data entry service providers, data analysts, electronic network administrators, debt collectors, archivists, and professional advisors such as accountants, solicitors, business advisors, and consultants
  • Suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes
  • Referees whose details are provided to us by job applicants
  • To government and regulatory bodies and law enforcement agencies
  • Any other organization for any authorized purpose with your express consent, including your insurers and your solicitors
We also may share non-personal information, such as the number of users who visited our Website during a specific time or who inquired about a particular service or project through the Websites, with our marketing partners, advertisers, and others from time to time. This information generally is shared in an aggregated form.
We are not responsible for the privacy policies of any of our suppliers or any third party. Third parties are responsible for informing you about their privacy practices. However, we will make reasonable requests to the third party to follow this Privacy Policy regarding handling your personal information.

7. Direct Marketing Materials

We may send you direct marketing communications and information about our services that may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax, and email, by applicable marketing laws, such as the Australian Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical. In addition, at any time, you may opt out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications. We may also disclose your personal information to our related corporate bodies, other business partners, and service providers to give you information and offers about services offered by these companies or us.

8. Access to and Correction of Personal Information

Access: You may request details of personal information we hold about you at any time by contacting us. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Laws.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please get in touch with us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date.

9. Storage and Security

We are committed to ensuring that the information you provide is secure and take reasonable steps to protect any personal information we hold from misuse, loss, and unauthorized access, modification, and disclosure.

10. Disclosure of Information Overseas

We may disclose your personal information to our related bodies, corporate and third-party suppliers and service providers, government and quasi-government organizations, prospective purchasers of part of or the whole of our business and stock exchanges located overseas for some of the above-mentioned purposes.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

11. Accessing Links

Our Websites may contain links to other websites operated by third parties. We make no representations or warranties concerning the privacy practices of any third-party website. We are not responsible for any third-party website’s privacy policies or content. Third-party websites are responsible for informing you about their privacy practices.

12. Complaints about Breach

If you believe we have breached the Privacy Laws and wish to complain about it, contact us at the email address below.
We request that complaints about privacy breaches be made in writing so we can be sure about the details of the complaint. We will investigate your complaint and advise you in writing of the outcome of our investigation.
If you are not satisfied with our response or wish to make a direct complaint to the regulator, you may contact the applicable Privacy Commissioner:

For Australia at:

Office of the Australian Information Commissioner

1300 363 992

13. Contact Us

If you have any questions about this Privacy Policy, concerns, or a complaint relating to your personal information, please email us at

14. Updates to This Policy

We reserve the right to change this Privacy Policy sometimes. Please review our Website periodically for any updates to the information provided here.